Sell Online – Use a Conversational and Friendly Tone with Your Customers

Milbyz Team

While talking to your visitors isn’t the same as talking to your friends, a certain friendliness won’t hurt your business.

 

The tone of your customer service is important because it can make or break your online sales.

The best thing you can do is write in the 2nd person, that is, using words like we, you, your, your.

When you have a conversational tone with your customers, they feel like they’re talking to a friend. They’ll be more likely to buy from you because they feel like the conversation is equal and make them feel more connected with you.

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